Sina The Gray
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Rychlá fakta
Příjezd od | 14:00 |
|---|---|
Odjezd do | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Více o hotelu Sina The Gray
Sina The Gray
Sina The Gray nabízí bezplatné Wi-Fi, terasu a bar. Stojí v centru města, 100 metrů od milánské katedrály. Z hotelu je výhled na nákupní pasáž Galleria Vittorio Emanuele II.
Hodnocení a recenze
Hodnocení cestovatelů
Komentář přidán: 11. 12. 2024
Ubytován/a od říjen 2024
Best Stay in Milan
Reakce hotelu
Komentář přidán: 17. prosince
we want to thank you for your precious comment about your stay here at Sina The Gray. We are very proud to receive a such good review and we will kindly share it with our staff. Looking forward to welcoming you again in one of our charming SINA Hotels. Warmest regards.
Komentář přidán: 26. 1. 2025
Great hotel in perfect location
Reakce hotelu
Komentář přidán: 29. ledna
, thank you so much for your excellent review and your generous words. We are very glad to know that you’ve enjoyed your stay with us. We are looking forward to welcoming you again in the near future at one of our many SINA Hotels. Best regards
UK
Komentář přidán: 29. 12. 2024
Ubytován/a od prosinec 2024
Fab location, great staff, rooms are extremely clean and comfortable.
Reakce hotelu
Komentář přidán: 31. prosince
Komentář přidán: 19. 12. 2024
Ubytován/a od listopad 2024
Utterly Disgraceful and Unsafe Experience at Sina Gray Milan
I am writing to express my absolute dismay and outrage over the appalling experience I endured during my recent stay at your hotel. It was not just unpleasant but outright stressful and frightening.
On 12th Nov 2024 the hotel experienced a complete blackout from approximately 10 PM to midnight. This situation was managed with a shocking lack of professionalism, care, or basic concern for guest safety. At no point did any staff inform or assist guests, leaving everyone in a precarious and dangerous situation.
With no electricity, essential services like the lift were non-functional, and access to rooms—which relies on an electric code—was impossible. I had no choice but to navigate the dark back staircases to reach the front desk multiple times to seek help. To my utter disbelief, the staff were unresponsive, dismissive, and unwilling to engage in any meaningful conversation. Despite my repeated pleas for updates or solutions, they showed zero concern for the distressing conditions their guests were facing.
As the blackout persisted, another guest, who fortunately spoke Italian, attempted to check in and insisted on speaking with the manager. Even then, the staff displayed an alarming lack of care or urgency.
This experience was not just unacceptable; it was deeply unsettling. A hotel of your reputed standing has a duty of care toward its guests, and you failed in every possible way. The lack of communication, assistance, and basic safety protocols during an emergency situation is inexcusable.
Rest assured, I will be sharing this experience widely if immediate and satisfactory action is not taken.
Reakce hotelu
Komentář přidán: 23. prosince
Unfortunately the blackout that occurre during your stay did not affect only our hotel but most of the buildings around us.
The safety procedures mandated by law have been implemented by our hotel, which assure the evacuation of all guests and staff in case of real danger.
This entails not only legal obligations but also a strong sense of responsibility towards our guests and employees.
Fortunately, there was only a blackout in the area, without any obvious security risks or dangers.
We had to wait for a few hours with patience until the central system of the entire neighborhood restarted.
I am hopeful that this response has reassured you and our audience about the seriousness with which we handle events of this nature within our organization.
Best regards,
Komentář přidán: 24. 10. 2024
Ubytován/a od říjen 2024
I asked to move into a larger room which was promised and then we were moved to a junior suit which was at two level story bed room and bath was upstairs and the sofa which would get into a bed was downstairs BUT there was no bathroom or even a mirror downstairs all closets for clothes were downstairs as well
Not a good plan for three older ladies BUT location was great , staff were real friendly
They knew from beginnings that we were three people and we paid a huge payment for the room I booked
Výjimečná lokalita
Via S. Raffaele, 6, Municipio 1, Milán, 20121, Itálie|1,58 km z Viasaterna
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
ve věku 2 let a mladší
Dospělí mohou využít přistýlku zdarma.
ve věku 3 let a starší
Děti mohou využít přistýlku za příplatek EUR 132.
Domácí mazlíčci zakázáni
Možnost snídaně
Cena snídaně
899 Kč (≈EUR 36) za osobu
Možnosti snídaně
Americká snídaně
Snídaňové menu
Švédský stůl
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. When booking more than 2 rooms, different policies and additional supplements may apply.
Please check with the hotel about the regulations for adjusting the air conditioning temperature as new regulations have been implemented to support environmental protection.
Cash
