Hotel Borj Rabat - A Member of Barceló Hotel Group
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Rychlá fakta
Příjezd od | 14:00 |
|---|---|
Odjezd do | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Více o hotelu Hotel Borj Rabat - A Member of Barceló Hotel Group
Hotel Borj Rabat - A Member of Barceló Hotel Group
Hotel Borj Rabat - A member of Barceló Hotel Group se nachází 5 minut jízdy od pódia Bouregreg Stage Mawazine a nabízí ubytování s výhledem na řeku Bouregreg, fitness centrum, bazén a wellness.
Hodnocení a recenze
Hodnocení cestovatelů
Komentář přidán: 16. 12. 2024
Reakce hotelu
Komentář přidán: 25. prosince
We also acknowledge your comments regarding the rooms and facilities. We regret that they did not meet your expectations and appeared outdated. Your feedback is important to us, and we will take it into consideration as we plan for future refurbishments and upgrades to enhance the overall guest experience.
We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations.
Best regards,
Guest Experience Department
Komentář přidán: 9. 1. 2025
I flew from the UK in order to meet my Wife in Rabat
Was a very beautiful city but the experience in the hotel ruined it .
I did not know i need to provide marriage certificate in order to book same room me and my wife I never came across such situation it was 1 am and I could not do much about it .
The guy in the reception asked me if I can provide him with a copy sent by one member of my family in the morning and I said that's fine I will do that but he immediately changed his mind again saying you know what I'm still afraid this may not work
They made me pay for supper ate room for her and the greedy thing is they charged me almost the double price of my original booking .
My wife stood there with me in the reception nearly one hour trying to sort this issue we were genuinely very embarrassed they literally ruined our visit to Rabat plus the hotel is not even worth to be rated 5 star hotel
Reakce hotelu
Komentář přidán: 25. ledna
Thank you for taking the time to share your feedback.
We are deeply sorry to hear about the challenges you faced regarding the room booking procedure. Our policies are in place to ensure the safety and comfort of all our guests, though we understand that this can sometimes lead to inconvenience, particularly in late-night situations and separate check in yours around 7.30 pm and your wife's around 1.20 am. We regret any embarrassment or discomfort this caused you and your wife.
Moreover, we apologize for the confusion over the room rates and assure you that it is never our intention to make our guests feel overcharged. Transparency in pricing is crucial for us, and we will review our communication to ensure our guests are fully informed about their options.
We acknowledge your concerns about the quality of our accommodations and services. It's disappointing to learn that we fell short of the high standards we strive to uphold and that you did not feel your experience reflected the five-star rating of our hotel.
We hope that you will return in the future for a more enjoyable stay.
Kindest regards,
Guest Experience Department
Komentář přidán: 8. 12. 2024
Ubytován/a od prosinec 2024
The room itself was outdated, with old furniture and surfaces covered in dust, including inside the closet. The quality of the toilet paper was extremely poor, and there was no coffee maker in the room. The provided instant coffee was of very low quality and wasn’t replenished daily.
The breakfast buffet was disappointing, with a very limited selection that was repetitive, and on some days, even fewer options were available. Service during breakfast was also very slow.
Overall, the hotel does not offer value for the money. The staff were unfriendly, and you should not expect a greeting or a smile from them. It was clear they didn’t care much about customer satisfaction or the quality of their service. This is definitely not a 5-star hotel.
Komentář přidán: 15. 11. 2024
Ubytován/a od listopad 2024
Komentář přidán: 2. 10. 2024
Ubytován/a od září 2024
Lokalita
Place Sidi Makhlouf, Quartier Hassan, Rabat, 10000, Maroko|1,38 km z Rabat Ville Railway Station
10 zajímavostív okruhu 1,35 km
Dopravav okruhu 3,80 km
Letištěv okruhu 6,91 km
Příjezd a odjezd
Příjezd od:
14:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
ve věku 4 let a mladší
Dospělí mohou využít přistýlku zdarma.
Domácí mazlíčci zakázáni
Možnost snídaně
Cena snídaně
473 Kč (≈EUR 19) za osobu
Možnosti snídaně
Kontinentální snídaně
Snídaňové menu
Švédský stůl
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
According to government policy and social customs in Morocco, marriage certificate need to be provided upon check in if a male and female shares a room and one of them is Moroccan or Muslim. For sharing rooms, if either or both of guests are Moroccans, they will be required to show a marriage certificate, otherwise the hotel reserves the right to reject for check-in.
Cash
