Hard Rock Hotel Guadalajara
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Rychlá fakta
Příjezd od | 15:00 |
|---|---|
Odjezd do | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Více o hotelu Hard Rock Hotel Guadalajara
Hard Rock Hotel Guadalajara
Located in Guadalajara, 7 km from Guadalajara Cathedral, Hard Rock Hotel Guadalajara features an outdoor swimming pool, as well as free WiFi. 10 km from Jalisco Stadium and 4.
Hodnocení a recenze
Hodnocení cestovatelů
Komentář přidán: 1. 11. 2024
Ubytován/a od září 2024
Komentář přidán: 29. 3. 2024
Ubytován/a od březen 2024
Komentář přidán: 2. 1. 2025
Ubytován/a od prosinec 2024
Has several areas of opportunity
The room very well on mattresses and pillows.
The bathroom smelled very damp although it looked clean.
The pool clean but a little cold.
We were on the 24th floor where there were supposed to be snacks at certain times, they weren’t really when they should have and very poor quality snacks.
Nice views.
The food in general from both the room service and the very bad restaurant.
Elevators, that if it is an issue you will definitely have to do something about it because they are too few for high demand.
Reakce hotelu
Komentář přidán: 6. ledna
Gracias por tomarse el tiempo de compartir sus comentarios sobre su reciente estadía en nuestro hotel. En Hard Rock, nos esforzamos por brindar un servicio incomparable a todos nuestros valiosos huéspedes y nos decepciona saber que no estuvo del todo satisfecho con su experiencia. Le ofrecemos disculpas por los inconvenientes que tuvo durante su estadía, su opinión es muy importante para nosotros y puede asegurarse de que la compartiremos con nuestro equipo para revisar y atender los elementos que mencionó.
Es a través de sus comentarios que podemos mejorar nuestros servicios y establecer el estándar para brindar experiencias auténticas.
Esperamos nos permita recibirle nuevamente y brindarle una excelente estadía.
Saludos cordiales.
Komentář přidán: 30. 12. 2024
Ubytován/a od prosinec 2024
Filthy rooms, broken down and stuff doesn’t work. Loud & and horrible experience for both rooms we booked.
My wife and I’s first room, filthy. Turned a blind eye to it. Sink clogged. Requested assistance and they said they’d send someone right up - nothing. Waited 1.5 hours, then called again. Finally after 9pm someone came up to help. Requested our room to be serviced, no one even came up. On the 19th floor, and super loud. The other family in the other room had the same experience. Tons of noise (we heard drills from construction) and about 4 x 1-2 min long trains come by (sounded like it was almost in our hotel) from 3am-6am.
We finally went downstairs and they switched us rooms to the 23rd floor. The new room, nearly just as filthy. The shower was disgusting, so this time we took it upon ourselves to clean. We had milk in the fridge only to find out 6 hours later, it didn’t even work. At 9:30pm, we called and the lady lugged up a new fridge. Here we are at 9am thinking we are finally settling in, and realized the ceiling is leaking water in the bathroom and it’s a total health hazard.
Knowing we will have to switch rooms again, we’re livid. Called the front desk requested the GM and it’s like bodyguards not wanting to transfer us. They said come and see what we can do. What a FREAKING JOKE. I’ll make sure to share our experience with anyone and everyone online and offline. For the price we paid we court have stayed at NH collection but unfortunately chose this disgusting place with an ignorant staff. Who wants to switch rooms 3 times and burn our time during our vacation with family?? If that’s you, come!
Reakce hotelu
Komentář přidán: 31. prosince
Thank you for your recent stay at our hotel.
We apologize for the inconveniences you had during your stay, your opinion is very important for us and you can make sure we will share it with our team to check the items you mentioned and so they can take action to avoid these situations to happen again.
It is through your feedback that we can improve our services and set the bar for delivering authentic experiences.
Warm regards,
Komentář přidán: 28. 2. 2025
Ubytován/a od únor 2025
Best birthday experience
Every Friday there is live music at the hard rock cafe and we just went for my birthday which fell on Friday, it was a very nice experience and the waiters were very friendly and helpful.
What I didn't like were the waiters at the infinity pool, which I felt didn't have that human touch and seemed automated.
Reakce hotelu
Komentář přidán: 28. února
Thank you for your recent stay at our hotel, we appreciate that you took the time to share your comment with us.
We're delighted to hear that you enjoyed the our facilities and friendliness of our staff.
We look forward to the opportunity to welcome you back and continue delivering authentic experiences.
Warm regards,
Vynikající lokalita
Av. Ignacio L Vallarta 5145, Camino Real, Zapopan, 45040, Mexiko|0,31 km z Los Cubos
10 zajímavostív okruhu 2,28 km
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
Domácí mazlíčci povoleni za příplatek
Možnost snídaně
Cena snídaně
394 Kč (≈MXN 340) za osobu
Možnosti snídaně
Americká snídaně
Snídaňové menu
Švédský stůl
Please inform Hard Rock Hotel Guadalajara of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). When traveling with pets, please note that an extra charge of $1,500 MXN payable at check-in. Please note that a maximum of 1 Pet is allowed .Please note that the property can only allow pets with a maximum weight of 20 kilos.Restrictions apply
Cash
