Courtyard Dallas Carrollton and Carrollton Conference Center
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Parkování
Klimatizace
Bazén
Fitcentrum
24hodinová recepční služba
Více o hotelu Courtyard Dallas Carrollton and Carrollton Conference Center
Courtyard Dallas Carrollton and Carrollton Conference Center
Courtyard by Marriott Dallas Carrollton and Carrollton Conference Center has a fitness centre, shared lounge, a restaurant and bar in Carrollton.
Hodnocení a recenze
Čistota4,4
Lokalita4,5
Služby4,1
Pokoje4,2
Hodnota3,8
Kvalita spánku3,9
Hodnocení cestovatelů
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Co zaujalo cestovatele
Cestující rodiny
Komentář přidán: 21. 10. 2023
Ubytován/a od září 2023
Always pleasant and as expected
Always a nice stay. Clean, well appointed rooms, quiet hotel atmosphere, great staff. Check in seamless. Elevators quick and quiet. Room was very nice, beds comfortable. Best of all we were able to watch the college football game on the cable service in the room.
Obchodní cestující
Komentář přidán: 31. 3. 2025
Started off good first day, not so great on the second day
Stayed for 2 nights. The first night was good. Room was clean and smelled good. The food at the bar and bistro was good for breakfast and dinner. The second day my room had a terrible smell and even my air freshener would not cover it up. It lasted all night.. that was the only negative that I would say about my stay here.
Reakce hotelu
Komentář přidán: 1. dubna
Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your first night and had a great experience with our Bistro! We sincerely apologize for the issue you encountered with your room on the second night. That is certainly not the standard we strive for, and we appreciate you bringing it to our attention. Please know that we are looking into this to ensure it does not happen again. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future. If there's anything we can do to make it right, please don't hesitate to reach out.
Cestující rodiny
Komentář přidán: 2. 3. 2025
"Sofa bed" is not a sofa bed and isn't fit for humans to sleep but Chelsea fixed the issue and we had a great stay
The first night, we stayed in a room with 1 king bed and 1 sofa bed. The sofa bed is from a curved love seat and is less than 5'7" long (and butts up against the end of the king bed so no room for legs to hang over), it has a tiny thin mattress, massive dip in the middle. Worst night sleep ever. This is extremely false advertising from this Marriott location.
Chelsea at the front desk immediately understood the problem the next morning and gave us a room with two queen beds and comp'ed the first night of our 2 night stay. Thank you Chelsea! The hotel was very clean and all front desk staff were kind.
Chelsea at the front desk immediately understood the problem the next morning and gave us a room with two queen beds and comp'ed the first night of our 2 night stay. Thank you Chelsea! The hotel was very clean and all front desk staff were kind.
Obchodní cestující
Komentář přidán: 26. 6. 2024
Ubytován/a od červen 2024
Great bar, terrible room.
I’ll start by saying that the bar and bistro were amazing. The beer was ice cold and the food was great. The bartenders were very friendly and helpful. Now to the room. The bed was very firm and it kind of reminds me of when I slept on the rocks while camping in the desert. The AC was covered by a shelf, which blocks the air from getting to the rest of the room. The air hits the shelf and bounces to the ground, making the carpet in front of the AC the only cold spot in the room. The thermostat was set to 64 but the room was 75. I went down to try and swap rooms but there were no rooms available. I offered to pay for a suite if necessary, but no luck. They sent the engineer to my room to look at it. He looked at it for a second and said everything was normal, then left. At 11 pm I woke up to what sounded like I was under a waterfall. There was water draining by my head and it was very loud. I am a heavy sleeper but the sound of the water draining right behind the bed was insanely loud. That went on for an hour or so. I checked out a day early because I don’t like sleeping in a terrarium that is on a sinking ship. The bar and bistro are what kept this review so high. If not for them, it would be a one star. I would upload a video of how loud the water was but it only allows pictures to be uploaded for a review.
Reakce hotelu
Komentář přidán: 27. června
Dear Juliet,
We sincerely apologize for the inconveniences you experienced during your recent stay with us. I regret to hear about the issues with the AC unit and the water draining noise. I understand how uncomfortable this must have been for you, especially since we were fully booked and unable to offer a different room. Thank you for bringing the water draining noise to our attention. We will have our maintenance team inspect the area for any potential leaks to ensure this issue is resolved. We truly appreciate your feedback and hope you will consider staying with us again in the future. Please feel free to reach out if you need any further assistance or have any additional concerns.
We sincerely apologize for the inconveniences you experienced during your recent stay with us. I regret to hear about the issues with the AC unit and the water draining noise. I understand how uncomfortable this must have been for you, especially since we were fully booked and unable to offer a different room. Thank you for bringing the water draining noise to our attention. We will have our maintenance team inspect the area for any potential leaks to ensure this issue is resolved. We truly appreciate your feedback and hope you will consider staying with us again in the future. Please feel free to reach out if you need any further assistance or have any additional concerns.
Cestující rodiny
Komentář přidán: 18. 11. 2024
Ubytován/a od listopad 2024
Awful experience from start to finish
We checked in on Thursday, November 7th. The guy at the front desk whose name tag read supervisor never made eye contact with us, never welcomed us and was rude and almost combative in his actions. Not a great start.
When we walked into our room, the back of my throat was immediately seared by the caustic chemical fumes in the room. That lasted for 3 or 4 days.
The flooring in the threshold from the bathroom into the room had very sharp edges. When I stepped on it with my bare foot, I felt a lot of pain. The ball of my foot was sore for a couple of days.
We spoke with Elisha, Front Desk Manager the next morning when we checked out and told her about all of these issues. Her response was to offer us free coffee or bottles of water. Not a satisfactory solution to say the least.
When I received the standard email requesting feedback on our stay, I shared all of this same information and gave a 1 star rating. The 1 star was given for the convenience of location only. This morning I had an email in response to my feedback from Elisha. She apologized for the hotel and staff not meeting the expected standard. She also mentioned that she offered us a complimentary night’s stay should we choose to give the hotel a second chance. Neither I nor my husband recall her giving us that offer, but in the course of our discussion we did tell her we wouldn’t return. In my reply email to her this morning, I suggested a full or at least a large part of our room rate be refunded to us. So my question is does the General Manager of the hotel read any of the feedback or is he informed about reviews that are so low? I would like to hear from him. Elisha should be able to provide my contact information to him.
Lori and Steve A.
Overland Park, KS
When we walked into our room, the back of my throat was immediately seared by the caustic chemical fumes in the room. That lasted for 3 or 4 days.
The flooring in the threshold from the bathroom into the room had very sharp edges. When I stepped on it with my bare foot, I felt a lot of pain. The ball of my foot was sore for a couple of days.
We spoke with Elisha, Front Desk Manager the next morning when we checked out and told her about all of these issues. Her response was to offer us free coffee or bottles of water. Not a satisfactory solution to say the least.
When I received the standard email requesting feedback on our stay, I shared all of this same information and gave a 1 star rating. The 1 star was given for the convenience of location only. This morning I had an email in response to my feedback from Elisha. She apologized for the hotel and staff not meeting the expected standard. She also mentioned that she offered us a complimentary night’s stay should we choose to give the hotel a second chance. Neither I nor my husband recall her giving us that offer, but in the course of our discussion we did tell her we wouldn’t return. In my reply email to her this morning, I suggested a full or at least a large part of our room rate be refunded to us. So my question is does the General Manager of the hotel read any of the feedback or is he informed about reviews that are so low? I would like to hear from him. Elisha should be able to provide my contact information to him.
Lori and Steve A.
Overland Park, KS
Reakce hotelu
Komentář přidán: 19. listopadu
Thank you for sharing your feedback regarding your recent experience with us. We deeply regret the inconvenience you encountered and sincerely apologize for any frustration it caused during your stay. Please rest assured that your concerns will be shared with our General Manager and relevant team members for review and follow-up. We are committed to addressing the matter to ensure a better experience for all our valued guests. Your satisfaction is our priority, and we appreciate the opportunity to improve.
Vynikající lokalita
1201 Raiford Rd, Carrollton, 75006, Spojené státy|1,38 km z Christ Embassy Dallas
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Domácí mazlíčci zakázáni
Možnost snídaně
Snídaňové menu
Z jídelního lístku, Balené jídlo
Možnosti snídaně
Americká snídaně
Cena snídaně
Pro zjištění ceny kontaktujte hotel
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Hotel přijímá následující platební metody:
Cash
Courtyard Dallas Carrollton and Carrollton Conference Center: Často kladené otázky
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