Home2 Suites by Hilton Garden Grove Anaheim
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 11:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Parkování
Klimatizace
Bazén
Fitcentrum
24hodinová recepční služba
Více o hotelu Home2 Suites by Hilton Garden Grove Anaheim
Home2 Suites by Hilton Garden Grove Anaheim
Home2 Suites By Hilton Garden Grove se nachází v destinaci Garden Grove a poskytuje ubytování s sezónním venkovním bazénem, soukromým parkovištěm, fitness centrem a sdíleným loungem. Disney California Adventure je 4,4 km daleko.
Hodnocení a recenze
Čistota3,9
Lokalita4,0
Služby4,1
Pokoje3,9
Hodnota3,8
Kvalita spánku4,3
Hodnocení cestovatelů
Filtrovat podle
Seřadit podle
Co zaujalo cestovatele
Komentář přidán: 6. 4. 2025
Ubytován/a od duben 2025
Simon was awesome, warm and welcoming during check in. The hotel checked all of the boxes. Clean, comfortable, quiet, and aesthetically pleasing. Everything was absolutely perfect for me.
Cestující rodiny
Komentář přidán: 21. 2. 2025
Ubytován/a od únor 2025
They’ll charge your card extra
I had read reviews that this hotel charges for broken or stolen items after you have left. We had stayed there before with no issues. Just to be safe I took photos of all items in the room before checking out. After three days I got a 100USD charge for a broken iron board that we literally didn’t even touch, let alone use. I don’t recommend staying here and loosing money. Plus both times we stayed we were woken up by fire alarms and they had no housekeeping available.
Reakce hotelu
Komentář přidán: 25. února
Hello 681aurorao,
I wanted to thank you for reaching out about your experience and inform you that every room undergoes a thorough inspection following a guest's departure. Should any damages be identified during this process, the responsibility for those damages falls to the guest. If you wish to have a more in-depth conversation regarding this matter, please do not hesitate to contact the hotel at 714-489-0966 and request to speak with a manager.
I wanted to thank you for reaching out about your experience and inform you that every room undergoes a thorough inspection following a guest's departure. Should any damages be identified during this process, the responsibility for those damages falls to the guest. If you wish to have a more in-depth conversation regarding this matter, please do not hesitate to contact the hotel at 714-489-0966 and request to speak with a manager.
Cestující rodiny
Komentář přidán: 17. 1. 2025
Ubytován/a od listopad 2024
Not a Hotel, More Like a Motel - Poor Service and Hygiene (Full of Germs)
Not a Hotel, More Like a Motel - Poor Service and Hygiene
I stayed at this place for 11 nights, and I must say, it felt more like a motel than a hotel based on their service. The room was full of germs, and I got sick after just a few days. Attached is a picture showing mold and germs building up on the sink. The AC unit had a very dirty filter, which seemed like it hadn’t been cleaned for months. I informed the front desk to replace the filter immediately, and the maintenance guy acknowledged that it was indeed old and dirty.
Room service is a hoax. Despite the sign in the room stating that room service is provided every other day, I only received one full service during my entire 11-night stay. The administration claimed that full service is provided every three days, but this is clearly not true.
They advertise a full kitchen, but there’s no exhaust, making it impractical to use. Overall, I would recommend staying away from this motel if you can.
I stayed at this place for 11 nights, and I must say, it felt more like a motel than a hotel based on their service. The room was full of germs, and I got sick after just a few days. Attached is a picture showing mold and germs building up on the sink. The AC unit had a very dirty filter, which seemed like it hadn’t been cleaned for months. I informed the front desk to replace the filter immediately, and the maintenance guy acknowledged that it was indeed old and dirty.
Room service is a hoax. Despite the sign in the room stating that room service is provided every other day, I only received one full service during my entire 11-night stay. The administration claimed that full service is provided every three days, but this is clearly not true.
They advertise a full kitchen, but there’s no exhaust, making it impractical to use. Overall, I would recommend staying away from this motel if you can.
Reakce hotelu
Komentář přidán: 22. ledna
Hello 647dineshm,
Please let me start by saying I am sorry to hear about your experience. If you can please reach out to us at 714-489-0966, I would love to speak with you about your experience while staying with us.
Please let me start by saying I am sorry to hear about your experience. If you can please reach out to us at 714-489-0966, I would love to speak with you about your experience while staying with us.
Cestující rodiny
Komentář přidán: 5. 1. 2025
Ubytován/a od prosinec 2024
Serious health, safety, security and sanitation violations
I am a Hhonors GOLD member. I checked in on December 19th. I will be checking out on December 31st.
I communicated with Alberto Lopez, the assistant general manager of Home2 Suites in Garden Grove and the general manager, Micheal Patterson. I emailed Hilton guest assistance; this property is owned and operated by third-party. BN Group. I tried contacting Sonya Nguyen, Chief Executive Officer of BN Group.
1. The water pressure was very poor in my room. I was told it is a systemic issue with the property, especially for guests on the higher floor.
2. On December 20th I set out a bag of garbage at around 12 p.m.I returned to my room at 6:40 p.m. and found the same bag of rubbish still there. On that same day I spoke with Simon in the evening. I requested 2 bottles of water (typically provided on day of check-in). He refused. I asked if he would be willing to make an exception because it was for my daughter who has health issues (she is T1D and her blood glucose was “high”; she needed to flush out her sugars). He directed me to the ice/water machine. While I appreciate having bottled water is a first world issue, there were notes on file associated with my booking to indicate that my daughter has health issues and travels with a seizure alert dog.
3. On December 20th I entered the gym around 7:45 a.m. and discovered the canister that houses disinfectant wipes was empty. I spoke with Alberto Lopez, the assistant general manager, who provided me with a few dried up wipes from his personal supply. The gym’s disinfectant wipe canister remained empty for the 12 days/ nights that I remained at this Home2 Suites. On December 26, 2024, I spoke with Alberto Lopez. He informed me that in May 2023 all Home2 Suite properties throughout the United States severed their partnership with Lysol. Hence the absence of any disinfectant wipes. Note for anyone contemplating staying at this property there is NO hand sanitizer or ANY mechanism of disinfecting common surfaces that are shared amongst all hotel guests — such as the fitness facility and elevators. I would have thought that Hilton takes the health and safety of their guests a lot more seriously. The lack of sanitation is a health and safety issue, which prospective guest should be informed about.
4.I have long blonde thick hair. Next to my bed there was a clump of BLACK hair that remained on the carpet since the day I checked in until the day I checked out. I have no way of knowing that the previous guest didn’t have lice and that there weren’t live insects in my room I brought it to John’s attention on December 22nd when I requested a “full service clean”. I specifically asked that the housekeeper to vacuum the carpet between the bed and end table. I returned to the room around 7:55 p.m. to find the clumps of black hair still there. On December 26, 2024, in a face-to-face meeting that started at 8:45 a.m. and concluded around 9:15 a.m. I asked Mr. Lopez if I could receive housekeeping that day. He replied affirmatively. Housekeeping never attended.
On December 27, 2024, I emailed Alberto Lopez and requested a full service clean for Saturday, December 28, 2024. My email was sent at 8:18 a.m. PT. On December 28th in my face-to-face conversation with Alberto Lopez I requested a “full service clean” and once again noted the black clumps of hair. This was all documented either by email or voice recordings. Alberto Lopez initially said that he had not had a chance to read my email because he was “too busy” but then continued to address in a substantive way the contents of my email. On Friday the 28th Mr. Lopez said that the hotel was extremely short staffed and wanted to clean my room on the 27th except for the fact that I had a “Do Not Disturb“ sign on my door. I reminded Mr. Lopez of my email on December 27th specifically requesting a full service clean on December 28th. Mr. Lopez then changed his narrative and tried to gaslight me. He told me that I had received housekeeping the day before. Thankfully, an employee named Monica was at the front desk and overheard the entire conversation. She interjected. She asked “are you in room 423?“. I confirmed. She replied, “I have you on the list to receive housekeeping today.“ A few minutes later, I called the hotel and spoke with Mr. Lopez. Again, I voice recorded the conversation. I specifically asked that housekeeping vacuum my room and remove the clumps of black hair that have been there since the day of check-in. While housekeeping did remove the trash, used towels and changed the bed linen, the housekeeper did NOT vacuum the carpets nor did the housekeeper refill the empty hand soap dispenser in the bathroom. The lack of sanitation is a serious infraction. If I had not purchased my own body wash from Target I would’ve had no means of disinfecting my hands after using the toilet.
Most distressing:
5. I checked into the Home2 Suites on December 19th. I am from the east coast. There is a 3-hour time difference between my home province of Ontario and California. On Thursday the 19th I went out to grab Chick-fil-A for dinner and brought it back to my room. I had showered and I was in bed by 8 p.m. At 9:23 p.m. I was jolted from a deep sleep by the fire alarm that continued to sound for approximately 5 minutes until the fire brigade arrived. I brought the matter to Alberto Lopez‘s attention on December 23, 2024. I strongly recommended that he review video surveillance to verify that at 9:24 or 9:25 p.m. I poked my head outside the door after I tried calling downstairs to the front desk to make sure that the hotel was not legit on fire, but nobody picked up. I was unable to fall back to sleep that night until after 1:30 a.m. — but then I needed to wake up at 6:30 a.m. on Friday — all of this can be verified by the hotel’s security cameras.
6. On December 22nd at 9:10 a.m. I spoke with John and requested a full service clean. I returned to the property around 7:55 p.m. I was horrified to discover that my hotel room door had been left open after the housekeeper left. Now after returning home and unpacking there are things that I realize are missing. I am not suggesting anything untoward from the housekeeper, however, in the moment I did not take an inventory of what I left out. Between December 23, and December 31st I asked Mr. Lopez via email and in my face-to-face conversations to conduct a thorough investigation and provide a printout of ALL at key card entries from December 22, 2024. I also asked to have the video surveillance reviewed. None of that was provided to my attention. My hotel room was left OPEN for 10+ hours. The hotel has absolved themselves from this serious act of negligence. The housekeeper’s callous carelessness is reprehensible. The biggest challenge with this security issue is that because the property is owned by a third-party i.e BN Group, there is nothing that hilton can do to protect its guests.
On December 26, 2024, at 9:50 p.m. I send Mr. Lopez an email in which I wrote, “Earlier today you and I spoke for approximately 30 minutes. I eventually left the hotel at approximately 9:15 a.m. In our meeting I explicitly requested a full service clean today. You acknowledged my request and said you would make the notation. I returned to the hotel at approximately 8:45 p.m. I am attaching a voice recording of your undertaking and a video documenting my profound disappointment with the fact that despite your face-to-face verbal assurances housekeeping did not come and clean my room. I am curious, why bother making a promise to a guest if you can’t operationalize it? Additionally, you expressed concern with the mechanics of my hotel room door. You said that you would be sending maintenance by today to fix it. I would like a printout of all key card entries for December 26, 2024. In their entirety. I want to see exactly when maintenance entered.”
On December 27, 2024, I sent Mr. Lopez another email asking when I could expect a printout of all key card entries associated with December 26, 2024. Mr. Lopez was at work on December 27th; 28th and December 30th. Mr. Lopez chose not acknowledged any of my emails nor did he provide me with a printout of key card entries as requested.
On December 26, 2024, Mr. Lopez attended my hotel room at 8:25 a.m. after my smoke detector went off at 8:22 a.m. I had woken up at 7:50 a.m. and finished showering by 8 a.m. A well dressed gentleman asked if he could enter to ensure “there was no fire and nobody had been smoking“. I said that neither my daughter or I were dressed and we needed a moment. I was in the bathroom putting on makeup. Only wearing undergarments and a T-shirt. I wrapped a towel around my bottom. The gentleman entered. I want it known that he did NOT identify his title. Name. He was simply a man entering a hotel room with 2 guests who he could see from prior communications with the hotel prior to arrival that both parties identified as female. The optics and power imbalances are alarming. Do you not think it is appropriate that when a male employee enters a female’s hotel room unannounced he should be providing his name and/or title?
December 26th was my first face-to-face conversation Mr. Lopez when presented himself at my room without identifying himself either by name or title. On December 26th I asked if I could cancel the remaining part of my stay without penalty. I was told that the reservation could NOT be canceled. I WAS HELD HOSTAGE!!! Mr. Lopez refused to let me out of my stay 5 days early and advised that NO credit would be issued. I was not permitted to cancel the reservation after having stayed 7 of the 12 nights; I was forced to stay at a property that is deemed to be unsafe and unsanitary. On that same day, Mr. Lopez assured me that he would be having maintenance go into my room to repair the door that did not close properly. For any perspective guests considering this property do you not agree that providing guests with a safe space is the overarching mandate for a hotel? I inferred that was the reason why Home2 Suites in Garden Grove locks the front door at certain times of the night to ensure that the homeless people in the area do not enter — which leads to another concern. This hotel charges $20/ night for parking even though it is situated in an area where there are tons of homeless people walking about.
Bottom line:
Home2 Suites in Garden Grove has monumental safety, health and sanitary violations. This property should not be apart of Hilton family. As a final thought, I want to add that Alberto Lopez (AGM) and Micheal Patterson (GM) provided a 10% discount off the first 4 nights — but then tried to pad the bill by adding in items that I never purchased on days that I can prove I was in a completely different city. In my opinion, that does not adequately reflect the health, safety, security and sanitation issues. Their housekeeping stuff entered my room on December 22nd and failed to vacuum the carpets thus leaving 2 massive clumps of black hair that were not mine. I have no assurance that the hair didn’t have lice or other insects living in it. My hotel room did not have hand soap for over a week. The most serious in fact, however, is the fact that my hotel room door did not close/lock properly for the duration of my stay!!!
I communicated with Alberto Lopez, the assistant general manager of Home2 Suites in Garden Grove and the general manager, Micheal Patterson. I emailed Hilton guest assistance; this property is owned and operated by third-party. BN Group. I tried contacting Sonya Nguyen, Chief Executive Officer of BN Group.
1. The water pressure was very poor in my room. I was told it is a systemic issue with the property, especially for guests on the higher floor.
2. On December 20th I set out a bag of garbage at around 12 p.m.I returned to my room at 6:40 p.m. and found the same bag of rubbish still there. On that same day I spoke with Simon in the evening. I requested 2 bottles of water (typically provided on day of check-in). He refused. I asked if he would be willing to make an exception because it was for my daughter who has health issues (she is T1D and her blood glucose was “high”; she needed to flush out her sugars). He directed me to the ice/water machine. While I appreciate having bottled water is a first world issue, there were notes on file associated with my booking to indicate that my daughter has health issues and travels with a seizure alert dog.
3. On December 20th I entered the gym around 7:45 a.m. and discovered the canister that houses disinfectant wipes was empty. I spoke with Alberto Lopez, the assistant general manager, who provided me with a few dried up wipes from his personal supply. The gym’s disinfectant wipe canister remained empty for the 12 days/ nights that I remained at this Home2 Suites. On December 26, 2024, I spoke with Alberto Lopez. He informed me that in May 2023 all Home2 Suite properties throughout the United States severed their partnership with Lysol. Hence the absence of any disinfectant wipes. Note for anyone contemplating staying at this property there is NO hand sanitizer or ANY mechanism of disinfecting common surfaces that are shared amongst all hotel guests — such as the fitness facility and elevators. I would have thought that Hilton takes the health and safety of their guests a lot more seriously. The lack of sanitation is a health and safety issue, which prospective guest should be informed about.
4.I have long blonde thick hair. Next to my bed there was a clump of BLACK hair that remained on the carpet since the day I checked in until the day I checked out. I have no way of knowing that the previous guest didn’t have lice and that there weren’t live insects in my room I brought it to John’s attention on December 22nd when I requested a “full service clean”. I specifically asked that the housekeeper to vacuum the carpet between the bed and end table. I returned to the room around 7:55 p.m. to find the clumps of black hair still there. On December 26, 2024, in a face-to-face meeting that started at 8:45 a.m. and concluded around 9:15 a.m. I asked Mr. Lopez if I could receive housekeeping that day. He replied affirmatively. Housekeeping never attended.
On December 27, 2024, I emailed Alberto Lopez and requested a full service clean for Saturday, December 28, 2024. My email was sent at 8:18 a.m. PT. On December 28th in my face-to-face conversation with Alberto Lopez I requested a “full service clean” and once again noted the black clumps of hair. This was all documented either by email or voice recordings. Alberto Lopez initially said that he had not had a chance to read my email because he was “too busy” but then continued to address in a substantive way the contents of my email. On Friday the 28th Mr. Lopez said that the hotel was extremely short staffed and wanted to clean my room on the 27th except for the fact that I had a “Do Not Disturb“ sign on my door. I reminded Mr. Lopez of my email on December 27th specifically requesting a full service clean on December 28th. Mr. Lopez then changed his narrative and tried to gaslight me. He told me that I had received housekeeping the day before. Thankfully, an employee named Monica was at the front desk and overheard the entire conversation. She interjected. She asked “are you in room 423?“. I confirmed. She replied, “I have you on the list to receive housekeeping today.“ A few minutes later, I called the hotel and spoke with Mr. Lopez. Again, I voice recorded the conversation. I specifically asked that housekeeping vacuum my room and remove the clumps of black hair that have been there since the day of check-in. While housekeeping did remove the trash, used towels and changed the bed linen, the housekeeper did NOT vacuum the carpets nor did the housekeeper refill the empty hand soap dispenser in the bathroom. The lack of sanitation is a serious infraction. If I had not purchased my own body wash from Target I would’ve had no means of disinfecting my hands after using the toilet.
Most distressing:
5. I checked into the Home2 Suites on December 19th. I am from the east coast. There is a 3-hour time difference between my home province of Ontario and California. On Thursday the 19th I went out to grab Chick-fil-A for dinner and brought it back to my room. I had showered and I was in bed by 8 p.m. At 9:23 p.m. I was jolted from a deep sleep by the fire alarm that continued to sound for approximately 5 minutes until the fire brigade arrived. I brought the matter to Alberto Lopez‘s attention on December 23, 2024. I strongly recommended that he review video surveillance to verify that at 9:24 or 9:25 p.m. I poked my head outside the door after I tried calling downstairs to the front desk to make sure that the hotel was not legit on fire, but nobody picked up. I was unable to fall back to sleep that night until after 1:30 a.m. — but then I needed to wake up at 6:30 a.m. on Friday — all of this can be verified by the hotel’s security cameras.
6. On December 22nd at 9:10 a.m. I spoke with John and requested a full service clean. I returned to the property around 7:55 p.m. I was horrified to discover that my hotel room door had been left open after the housekeeper left. Now after returning home and unpacking there are things that I realize are missing. I am not suggesting anything untoward from the housekeeper, however, in the moment I did not take an inventory of what I left out. Between December 23, and December 31st I asked Mr. Lopez via email and in my face-to-face conversations to conduct a thorough investigation and provide a printout of ALL at key card entries from December 22, 2024. I also asked to have the video surveillance reviewed. None of that was provided to my attention. My hotel room was left OPEN for 10+ hours. The hotel has absolved themselves from this serious act of negligence. The housekeeper’s callous carelessness is reprehensible. The biggest challenge with this security issue is that because the property is owned by a third-party i.e BN Group, there is nothing that hilton can do to protect its guests.
On December 26, 2024, at 9:50 p.m. I send Mr. Lopez an email in which I wrote, “Earlier today you and I spoke for approximately 30 minutes. I eventually left the hotel at approximately 9:15 a.m. In our meeting I explicitly requested a full service clean today. You acknowledged my request and said you would make the notation. I returned to the hotel at approximately 8:45 p.m. I am attaching a voice recording of your undertaking and a video documenting my profound disappointment with the fact that despite your face-to-face verbal assurances housekeeping did not come and clean my room. I am curious, why bother making a promise to a guest if you can’t operationalize it? Additionally, you expressed concern with the mechanics of my hotel room door. You said that you would be sending maintenance by today to fix it. I would like a printout of all key card entries for December 26, 2024. In their entirety. I want to see exactly when maintenance entered.”
On December 27, 2024, I sent Mr. Lopez another email asking when I could expect a printout of all key card entries associated with December 26, 2024. Mr. Lopez was at work on December 27th; 28th and December 30th. Mr. Lopez chose not acknowledged any of my emails nor did he provide me with a printout of key card entries as requested.
On December 26, 2024, Mr. Lopez attended my hotel room at 8:25 a.m. after my smoke detector went off at 8:22 a.m. I had woken up at 7:50 a.m. and finished showering by 8 a.m. A well dressed gentleman asked if he could enter to ensure “there was no fire and nobody had been smoking“. I said that neither my daughter or I were dressed and we needed a moment. I was in the bathroom putting on makeup. Only wearing undergarments and a T-shirt. I wrapped a towel around my bottom. The gentleman entered. I want it known that he did NOT identify his title. Name. He was simply a man entering a hotel room with 2 guests who he could see from prior communications with the hotel prior to arrival that both parties identified as female. The optics and power imbalances are alarming. Do you not think it is appropriate that when a male employee enters a female’s hotel room unannounced he should be providing his name and/or title?
December 26th was my first face-to-face conversation Mr. Lopez when presented himself at my room without identifying himself either by name or title. On December 26th I asked if I could cancel the remaining part of my stay without penalty. I was told that the reservation could NOT be canceled. I WAS HELD HOSTAGE!!! Mr. Lopez refused to let me out of my stay 5 days early and advised that NO credit would be issued. I was not permitted to cancel the reservation after having stayed 7 of the 12 nights; I was forced to stay at a property that is deemed to be unsafe and unsanitary. On that same day, Mr. Lopez assured me that he would be having maintenance go into my room to repair the door that did not close properly. For any perspective guests considering this property do you not agree that providing guests with a safe space is the overarching mandate for a hotel? I inferred that was the reason why Home2 Suites in Garden Grove locks the front door at certain times of the night to ensure that the homeless people in the area do not enter — which leads to another concern. This hotel charges $20/ night for parking even though it is situated in an area where there are tons of homeless people walking about.
Bottom line:
Home2 Suites in Garden Grove has monumental safety, health and sanitary violations. This property should not be apart of Hilton family. As a final thought, I want to add that Alberto Lopez (AGM) and Micheal Patterson (GM) provided a 10% discount off the first 4 nights — but then tried to pad the bill by adding in items that I never purchased on days that I can prove I was in a completely different city. In my opinion, that does not adequately reflect the health, safety, security and sanitation issues. Their housekeeping stuff entered my room on December 22nd and failed to vacuum the carpets thus leaving 2 massive clumps of black hair that were not mine. I have no assurance that the hair didn’t have lice or other insects living in it. My hotel room did not have hand soap for over a week. The most serious in fact, however, is the fact that my hotel room door did not close/lock properly for the duration of my stay!!!
Reakce hotelu
Komentář přidán: 20. ledna
Hey Abbidudley,
I wanted to thank you for your time, your review as well as for reaching out to me directly and allowing us the opportunity to work together to address your concerns.
I wanted to thank you for your time, your review as well as for reaching out to me directly and allowing us the opportunity to work together to address your concerns.
Komentář přidán: 28. 12. 2024
Ubytován/a od prosinec 2024
Staff are terrible and their service is horrible
I asked the front desk two time to do some light room service and they said they will do it but didn’t do it
I asked the front desk two time to do some light room service and they said they will do it but didn’t do it
Velmi dobrá lokalita
13650 Harbor Blvd, Garden Grove, 92843, Spojené státy|2,96 km z Stanley Ranch Museum & Historical Village
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
11:00
Užitečné informace
V tomto hotelu vidí děti rádi
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Domácí mazlíčci povoleni za příplatek
Možnost snídaně
Možnosti snídaně
Americká snídaně, Kontinentální snídaně, Bezlepková snídaně
Cena snídaně
Pro zjištění ceny kontaktujte hotel
Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek. Swimming pool #1: uzavřeno od út, 07. října 2025 do po, 30. března 2026.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Hotel přijímá následující platební metody:
Home2 Suites by Hilton Garden Grove Anaheim: Často kladené otázky
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