Holiday Inn Express & Suites Lake Charles
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Rychlá fakta
Příjezd od: | 15:00 |
|---|---|
Odjezd před: | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci zakázáni |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Wi-Fi
Parkování
Klimatizace
Bazén
Fitcentrum
Lázně
Více o hotelu Holiday Inn Express & Suites Lake Charles
Holiday Inn Express & Suites Lake Charles
Holiday Inn Express Hotel and Suites Lake Charles by IHG poskytuje pokoje v destinaci Lake Charles. Jen 5,2 km odtud se nachází Park Bord Du Lac a Lake Charles Civic Center je 5,7 km daleko.
Hodnocení a recenze
Čistota4,0
Lokalita3,8
Služby4,1
Pokoje3,7
Hodnota3,8
Kvalita spánku4,0
Hodnocení cestovatelů
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Co zaujalo cestovatele
Komentář přidán: 6. 4. 2025
Ubytován/a od duben 2025
Everyone was so friendly! Breakfast was delicious. Fridge and microwave both in the room. Would definitely stay there again.
Komentář přidán: 3. 4. 2025
Ubytován/a od duben 2025
Dingy and uncomfortable. Bad location. Felt unsafe. Left within an hour of checking in. Would not recommend to any solo female travelers.
Komentář přidán: 1. 4. 2025
Ubytován/a od březen 2025
The room did not have ports to charge cell phones. Most hotels do. I had to go out to my car to search for a charging block. The bed was okay but not really comfortable. Fortunately I was exhausted so I slept okay, but not great
Cestující rodiny
NC
Komentář přidán: 27. 3. 2025
do not go if you were expecting cleanliness.
Very dirty room! Bathroom disgusting! Needs a makeover. Fine if you are not going in with medium-high expectations. I am new to this brand and very disappointed. I found a bug in my bed and make up stained pillow cases. The carpets are beyond dirty.
Reakce hotelu
Komentář přidán: 27. března
Dear NanCharlotte_NC,
Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations, especially regarding the cleanliness of your room. We take concerns like yours very seriously, as maintaining a clean and comfortable environment is a top priority for us.
Finding a bug in your bed and noticing makeup-stained pillowcases is completely unacceptable, and we deeply apologize for this oversight. Our housekeeping team has strict cleanliness standards, and we will be addressing this matter immediately to ensure all rooms are properly inspected before guest arrivals. Additionally, we regret that the condition of the carpets and bathroom contributed to your disappointment. Your feedback is valuable, and we will use it to make necessary improvements, including deep cleaning and maintenance updates.
As a new guest to our brand, we are especially sorry that this was your first impression. That is not the experience we strive to provide, and we would appreciate the opportunity to make things right. We truly value your feedback and hope that, if given another chance in the future, we can provide a much better experience.
Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations, especially regarding the cleanliness of your room. We take concerns like yours very seriously, as maintaining a clean and comfortable environment is a top priority for us.
Finding a bug in your bed and noticing makeup-stained pillowcases is completely unacceptable, and we deeply apologize for this oversight. Our housekeeping team has strict cleanliness standards, and we will be addressing this matter immediately to ensure all rooms are properly inspected before guest arrivals. Additionally, we regret that the condition of the carpets and bathroom contributed to your disappointment. Your feedback is valuable, and we will use it to make necessary improvements, including deep cleaning and maintenance updates.
As a new guest to our brand, we are especially sorry that this was your first impression. That is not the experience we strive to provide, and we would appreciate the opportunity to make things right. We truly value your feedback and hope that, if given another chance in the future, we can provide a much better experience.
Obchodní cestující
Komentář přidán: 17. 3. 2025
Unsatisfactorily
Hotel air was not working properly, constantly having to get new keys because my keys stop working. The TV is so small the size of a desktop computer. It makes no sense to not invest in a better televisions for your guess. If its for one night, but I was there two weeks and I was not comfortable would not recommend this hotel to anyone
Reakce hotelu
Komentář přidán: 18. března
Dear wendellh469,
Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations. Guest comfort is our top priority, and it’s disappointing to hear that you encountered issues with the air conditioning, key cards, and television size during your two-week stay.
We understand how frustrating it must have been to deal with key card malfunctions repeatedly. Our team is actively looking into this to ensure that future guests do not experience similar inconveniences. Additionally, we regret that the air conditioning was not functioning properly. If we had been made aware during your stay, we would have done our best to resolve the issue promptly or provide an alternative solution.
Regarding the TV size, we appreciate your feedback. While our current setup is intended to provide essential amenities, we understand that larger screens can enhance the guest experience, especially for extended stays. We will certainly take your suggestion into consideration for future upgrades.
We genuinely regret that your stay was not as comfortable as it should have been. Your feedback is valuable, and we will use it to improve our services.
Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations. Guest comfort is our top priority, and it’s disappointing to hear that you encountered issues with the air conditioning, key cards, and television size during your two-week stay.
We understand how frustrating it must have been to deal with key card malfunctions repeatedly. Our team is actively looking into this to ensure that future guests do not experience similar inconveniences. Additionally, we regret that the air conditioning was not functioning properly. If we had been made aware during your stay, we would have done our best to resolve the issue promptly or provide an alternative solution.
Regarding the TV size, we appreciate your feedback. While our current setup is intended to provide essential amenities, we understand that larger screens can enhance the guest experience, especially for extended stays. We will certainly take your suggestion into consideration for future upgrades.
We genuinely regret that your stay was not as comfortable as it should have been. Your feedback is valuable, and we will use it to improve our services.
Lokalita
402 N Martin Luther King Hwy, Lake Charles, 70601, Spojené státy|1,52 km z Amtrak Station - LCH
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.
Domácí mazlíčci zakázáni
Možnost snídaně
Snídaňové menu
Švédský stůl
Cena snídaně
Pro zjištění ceny kontaktujte hotel
Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Hotel přijímá následující platební metody:
Holiday Inn Express & Suites Lake Charles: Často kladené otázky
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