Crowne Plaza Syracuse, an IHG Hotel, hotely ve městě Syracusy

Name: Crowne Plaza Syracuse, an IHG Hotel
Address: 701 E Genesee St, Syracusy, New York, 13210, Spojené státy

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Rychlá fakta

Příjezd od:	16:00
Odjezd před:	12:00
Snídaně	Možnost snídaně
Domácí mazlíčci	Domácí mazlíčci povoleni za příplatek
Děti	V tomto hotelu vidí děti rádi

Vybavení

Zobrazit vše

Wi-Fi

Parkování

Doprava z/na letiště

Fitcentrum

24hodinová recepční služba

Restaurace

Více o hotelu Crowne Plaza Syracuse, an IHG Hotel

Crowne Plaza Syracuse, an IHG Hotel

Nestled in the heart of downtown Syracuse, Crowne Plaza Syracuse features pet-friendly rooms and suites and wonderful amenities such as complimentary Wi-Fi, a Fitness Center, 14,500 square feet of elegant event space, and two ballrooms. Additionally, you'll have access to a complimentary airport shuttle to and from Syracuse Hancock International Airport. When staying at our business hotel in Syracuse, NY, you'll be minutes away from the Oncenter Convention Center and Syracuse University. Head to the JMA Wireless Dome to watch a Syracuse Orange athletic event or browse the stores at the Destiny USA Mall. The hotel provides a free shuttle and easy access for patients or visitors to St. Joseph's Health Hospital, Upstate Medical University, and Crouse Hospital.

Hodnocení a recenze

Čistota4,0

Lokalita3,5

Služby3,8

Pokoje3,8

Hodnota3,6

Kvalita spánku3,8

Hodnocení cestovatelů

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Co zaujalo cestovatele

Cestující rodiny

Komentář přidán: 14. 10. 2024

Ubytován/a od červen 2024

Nightmare

Room so dirty that the manager came over to clean it . My daugther got sick because dusty room.
Staff very friendly, food delicious, very good location.
If I have to recommend to spend a night at the hotel, no way find a better place to stay.
Was a real headache!

Reakce hotelu

Komentář přidán: 5. listopadu

Dear Anut P,
Thank you for selecting our Crowne Plaza Syracuse and for providing feedback about your experience. It's a pleasure having you as our guest.
I am truly sorry you did not experience an exemplary stay due to the cleanliness of our room. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad the hotel's staff were still appreciated.
Please grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHG Hotels and Resorts Service

Cestující rodiny

Komentář přidán: 1. 9. 2024

Ubytován/a od září 2024

Stay away!

Rooms dirty. Hair on both beds. Pubic hair in sink. Shower filthy. Stain on comforter. Carpets dirty and stained. Dog kibble found on floor. Killed 3 flies in one night. The chair was filled with food crumbs. It’s clear the room was not cleaned.

Reakce hotelu

Komentář přidán: 16. září

Hi kimwD2408CB,
We thank you for providing feedback and staying at our Crowne Plaza Syracuse. We appreciate you as a valued guest and for choosing IHG Hotels & Resorts as your travel partner.
The goals of Crowne Plaza are to achieve high-quality standards, deliver guest satisfaction, and serve travelers' needs. I'm sorry to learn about the situation. I shared your feedback with the hotel management so that necessary actions are in place to improve guest satisfaction. I trust their resolution will make your next stay with us better than the last.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service

Cestující rodiny

Komentář přidán: 1. 9. 2024

Ubytován/a od září 2024

Good for a one night trip to SU for Football game. Needs some TLC.

Stayed here for a Syracuse Football game.
Pros:
Location - Close to SU. Easy to get there and back walking. Note it’s uphill there but a nice downhill walk back.
Price. Was the cheapest major hotel chain hotel by $100.
Front Desk: Had two experiences with the front desk. Second time was really good. Had an issue with our room category being oversold. Staff found a solution that was great.
Cons:
Old: This place is well past its best before date. Needs a full reno and clean. Old wall mounted AC units could wake the dead. They do work really well though. Temperature was nice and cool.
Cleanliness: Not the cleanest hotel. Some of this is due to age. Can’t get an old carpet to look clean. When at front desk another guest was complaining about their dirty shower.
Loud: the walls are literally paper thin. Could hear everything in hallway and in other rooms. They use the sink, you hear it. Toilet flush upstairs or next door? You’ll be in the know.
Overall the place was good for one night. If you are expecting fresh and modern, this isn’t the place.

Reakce hotelu

Komentář přidán: 16. září

Hello francois3377,
Hosting your stay is a pleasure for us. We appreciate you for choosing Crowne Plaza Syracuse for your accommodation needs. Thank you for sharing your experience.
I am sorry to learn about your experience. I've sent your feedback to our management team as a reference for improvements.
I hope to get another chance to host your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service

Cestující rodiny

Komentář přidán: 20. 8. 2024

Ubytován/a od srpen 2024

I would give zero stars if I could

When I tried to check in I had to wait until the 3 women at the front desk continued their conversation with each other complaining about work. I was treated as more of a bother than a guest. There was a water leak in the ceiling above the front desk. Our room smelled of stale cigarette smoke and was dated and dismal. There was a hole where I imagine a hook should have been in the bathroom and nowhere to hang wet towels. We went to the bar to ask for ice and where told the ice machine was on the 15th floor. Mind you, we were looking at the ice. When we we inquired about electric charging stations for cars in their parking lot, the front desk said" I wouldn't know about that". The staff was indifferent, the hotel dirty and in need of updating and repairs and the staff unattentaive.

Reakce hotelu

Komentář přidán: 4. září

Hi Beth A,
Thank you for sharing your feedback and staying at Crowne Plaza Syracuse. We appreciate you doing business with IHG Hotels and Resorts for your travel needs.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us. I also sent a private message to obtain more details about your stay.
We look forward to accommodating you again on your next visit.
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service

Cestující ve skupině

Komentář přidán: 13. 4. 2024

Ubytován/a od březen 2024

Go some place else

Rooms are ok. Shower sprayed everywhere but your body….
Food? Don’t bother, service is shocking. Ordered steak, it was full of gristle & fat. Manager said he was not going to waste another steak on us?!? Said Ribeye is meant to be fatty!!
Would not refund the steak either. Manager was rude.
Staff cannot cope behind the bar… very slow for such a small bar (comment from an experienced bar person/waitress in the past).

Reakce hotelu

Komentář přidán: 15. dubna

Thank you for the review. We understand the frustration of the situation are happy to work directly on a solution. Hotel management has all details and will be in touch.

Lokalita

3,5

701 E Genesee St, Syracusy, 13210, Spojené státy|1,08 km z Syracuse University

10 zajímavostív okruhu 0,75 km

1,08 km

0,99 km

1,37 km

Dopravav okruhu 3,92 km

3,92 km

Letištěv okruhu 7,70 km

7,70 km

Příjezd a odjezd

Příjezd od:

16:00

Odjezd před:

12:00

Užitečné informace

Děti

V tomto hotelu vidí děti rádi

Přistýlky

Kvůli podrobnostem ohledně přidání přistýlek se obraťte přímo na hotel.

Dětská postýlka

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Domácí mazlíčci

Domácí mazlíčci povoleni za příplatek

Snídaně

Možnost snídaně

Snídaňové menu

Z jídelního lístku

Možnosti snídaně

Americká snídaně

Cena snídaně

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Důležité informace o městě

Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-

Přijímané způsoby platby

Hotel přijímá následující platební metody: