THE Opus WESTCHESTER, Autograph Collection
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Rychlá fakta
Příjezd od | 15:00 |
|---|---|
Odjezd do | 12:00 |
Snídaně | Možnost snídaně |
Domácí mazlíčci | Domácí mazlíčci povoleni za příplatek |
Děti | V tomto hotelu vidí děti rádi |
Vybavení
Více o hotelu THE Opus WESTCHESTER, Autograph Collection
THE Opus WESTCHESTER, Autograph Collection
The Opus Westchester, Autograph Collection se nachází v destinaci White Plains a poskytuje ubytování s fitness centrem, soukromým parkovištěm, sdíleným loungem a barem. Manhattanville College je 5,5 km daleko.
Hodnocení a recenze
Hodnocení cestovatelů
Komentář přidán: 3. 10. 2024
Ubytován/a od září 2024
Comfortable, but slipping standards
-- Upgraded to Premier room which was spacious and nicely appointed
-- Convivial bar with lovely service, open late
-- Very friendly service
Negatives:
-- Upgraded room had a view of a parking garage
-- Room had an oddly-placed large pillar in the middle
-- No light in the entrance way. The fixture was in the ceiling, but switch was covered over. I had to grope my way to the bathroom to find a light.
-- Decorative stitching missing on duvet cover. Not a big deal, but highly visible, and says something about attention to detail.
-- Bathrobes on request only (though I learned that bathrobes are automatically supplied to the suites). Odd for a hotel room at this price point.
-- Strange empty shelf space in the bathroom. Clearly something used to be here. . . maybe the bathrobes?
Note that hotel is valet parking only, and there is a fee for parking. I'll join in the chorus of complaints about these kind of fees.
Overall, a very nice hotel, but I got the clear impression that it used to be nicer -- and certainly more attentive to details. Not a great vibe.
Reakce hotelu
Komentář přidán: 4. října
Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We have noted all of your comments and have shared them appropriately. We also deeply appreciate your feedback about the parking fees. We want you to know that we regularly assess our pricing to ensure it aligns with the market and offers a good value to our guests. Your comments inspire us to maintain our commitment to providing excellent service at a competitive price point. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.
Kind Regards,
Elizabeth Andrews
General Manager
US
Komentář přidán: 28. 10. 2024
Ubytován/a od říjen 2024
Very good property in downtown White Plains
Staff is warm and professional. Rooms are large and comfortable, but not high end luxurious. Starting prices are around $500, but deals are often available. 24 hour valet parking is right at front door.
Reakce hotelu
Komentář přidán: 29. října
We are thrilled to know you had a great time with us and that our spacious rooms and intuitive associates enhanced your stay. It was also a pleasure reading our fantastic location worked out perfectly for your plans. Thank you for choosing The Opus Westchester, Autograph Collection, and we look forward to welcoming you again soon.
Kind Regards,
Elizabeth Andrews
General Manager
US
Komentář přidán: 5. 10. 2024
Ubytován/a od říjen 2024
Nice rooms but service needs work
Reakce hotelu
Komentář přidán: 7. října
We are pleased to know that you enjoyed our convenient location and spacious accommodations. However, we sincerely apologize for the service issues you encountered during your stay with us. This is not typical of our usual standard, and we regret the inconvenience caused. Please be assured that your comments will be addressed with the appropriate individuals to ensure they are not repeated moving forward.
We appreciate your feedback and hope to have the opportunity to welcome you back to provide you with the hospitality you deserve.
Kind Regards,
Elizabeth Andrews
General Manager
GE
Komentář přidán: 4. 10. 2024
Ubytován/a od říjen 2024
I love this hotel - please fix the issues
Reakce hotelu
Komentář přidán: 4. října
We sincerely apologize for the inconveniences you encountered with your room and for the service issues. Providing a comfortable atmosphere and wonderful hospitality are our top priorities, and we regret falling short during this time. Please be assured that your comments will be shared appropriately to ensure they are resolved promptly and to prevent any occurrences in the future.
We are also sorry for the difficulties you faced with the internet connectivity in your guest room, as we know how frustrating this can be. We will look into this, and we appreciate your comments. Thank you for your loyalty, and we hope to have the opportunity to welcome you back for a much-improved visit.
Kind Regards,
Elizabeth Andrews
General Manager
Komentář přidán: 16. 9. 2024
Ubytován/a od září 2024
Staycation, not so much.
Reakce hotelu
Komentář přidán: 17. září
We are glad to see your high rating and review. We hope you had an overall pleasant experience. However, we want to apologize for the issues which kept it from being perfect. We sincerely regret the inconvenience you encountered with your assigned accommodation. We have shared your comment appropriately with the concerned team. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.
Kind Regards,
Elizabeth Andrews
General Manager
Velmi dobrá lokalita
Three, Renaissance Square, White Plains, 10601, Spojené státy|0,63 km z White Plains
10 zajímavostív okruhu 1,92 km
Dopravav okruhu 2,09 km
Letištěv okruhu 6,42 km
Příjezd a odjezd
Příjezd od:
15:00
Odjezd před:
12:00
Užitečné informace
V tomto hotelu vidí děti rádi
ve věku 2 let a mladší
Dospělí mohou využít přistýlku zdarma.
ve věku 18 let a starší
Děti mohou využít přistýlku za příplatek USD 40.
Domácí mazlíčci povoleni za příplatek
Možnost snídaně
Cena snídaně
Pro zjištění ceny kontaktujte hotel
Možnosti snídaně
Americká snídaně
Snídaňové menu
From menu.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Cash
